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Getting Help with Technology

Gallatin Helpdesk

Available Monday through Friday 9:00am to 5:00pm September to May

Available Monday through Thursday 9:00am to 5:00pm, Friday 9:00am-3:00pm May to September

Email gallatin.helpdesk@nyu.edu or call 212.998.9157

Closed during all university administrative holidays and closings

Assistance provided at 1 Washington Place and 411 Lafayette locations for:

  • Computer hardware/software, printer, networking (wired and wireless), and desk phone questions or issues
  • Malware and phishing scams
  • Daytime classroom technology
  • Mutli-factor authentication
  • NYU Mail, NYU Calendar, NYU Drive
  • NYU Box
  • Email alias creation/modification coordination with NYU IT
  • Gallatin File Server and Digital Assets Server
  • File backup consultations
  • Office equipment loaning and purchasing requests
    • Please note: classroom equipment loaning requests are assisted by Faculty Services

 

Gallatin Educational Technology

Available Monday through Friday 9:00am to 5:00pm September to May

Available Monday through Thursday 9:00am to 5:00pm, Friday 9:00am-3:00pm May to September

Email gallatin.edtech@nyu.edu or call 212.992.6316

Closed during all university administrative holidays and closings

Assistance with:

  • NYU Classes
  • Course Websites (Web Publishing)
  • Administrative/Project/Event/Professional websites
  • ePortfolios
  • Digital Course Projects (data visualization, interactive maps, digital storytelling, digital archives, digital galleries)
  • Digital Research Methods

 

Gallatin Website

Available Monday through Friday 9:00am to 5:00pm September to May

Available Monday through Thursday 9:00am to 5:00pm, Friday 9:00am-3:00pm May to September

Email gallatin.webmaster@nyu.edu  

Closed during all university administrative holidays and closings

Assistance with:

  • Website/CMS 
    • accounts
    • training
    • editing 
    • bugs
  • Creating/editing web site forms (Hermes)
  • Form reports (Hermes)
  • Form workflows 
  • Bulletin
  • Email aliases

 

Gallatin Evening Classroom Technology Assistance

Available Monday through Thursday 5:00pm to 9:00pm Fall and Spring semesters only

Visit the 5th floor reception desk or call 212.998.9157

Closed during all university administrative holidays and closings

 

NYU Information Technology Service Desk

Available 24x7x365

Call 212.998.3333 or email askit@nyu.edu

Additional information, including hours for walk-in support, available at http://www.nyu.edu/life/information-technology/help-and-service-status/nyu-it-service-desk.html

Assistance with: