Endpoint management allows your departmental IT staff to manage and distribute operating system and software/application updates. It also provides an effective method for managing device security policies, asset inventory, and reporting for supported devices.The BIGFIX Management platform is a hardware and software inventory management tool employed school-wide at NYU Gallatin, primarily to automate and expedite the process of software updates.
BIGFIX provides numerous benefits such as an automated and expedited process of software updates, license management, software management/distribution, inventory management, remote support, and better enforced security. Recent global ransomware incidents have demonstrated the importance of timely operating system patches.
The BIGFIX agent collects information that is accessible through Windows Management Instrumentation (WMI) on Windows devices or the System Profiler on Macintosh devices. The following is a partial list of information collected from university-owned computers with the BIGFIX Agent installed.
The data will be seen by the Gallatin Helpdesk team and reports with aggregated data may be periodically presented to IT senior management for review and action on the HCL BIGFIX platform, and only authorized personnel will be able access the asset database.
BigFix can check for the existence of a file on a machine, but it is not designed to read contents of user files. If you are concerned that your personal files will be visible to BigFix and NYU, do not store them on your machine.
If your device was procured by Gallatin IT on or after December 11, 2020 the BIGFIX agent is installed.
The BIGFIX client is not licensed for use on personally-owned computers. Gallatin currently installs BIGFIX on both laptop and desktop computers used by faculty and staff, as well as classroom, meeting room, lab, lounge, and kiosk machines.
Generally: no, the agent does not use many resources and runs in the background by itself. Users will not notice any performance issues as the agent scan runs in the background and the scan is not intrusive to the end user. However, if software or operating system updates are pushed to your computer you may see a dialog box alerting you to this.
When the BIGFIX administrator pushes out software to your computer, you will see a BIGFIX dialog box appear at the lower right hand screen. Depending on the nature of the software, users may be given the option to delay (snooze) the installation. However, users will certainly be given the option when s/he would like to reboot the computer (if needed).
The BIGFIX agent will periodically notify you when critical operating system or application updates /patches are needed and alert you when you must restart to install them. When BIGFIX pushes out security patching to your computer and if rebooting is required to complete the process, users will have the option to snooze the reboot up to 30 times. After that, a BIGFIX system dialog box (similar to the one below) will immediately appear. DO NOT hit the OK button (this is the only button in the box) unless and until you are ready for the reboot. This box will stay on for 1440 minutes (1 day). If OK is not clicked in 1440 minutes, your computer will be rebooted in 1 day automatically.
Below are the dialog box set parameters:
The BIGFIX agent will report the computer Inventory of all drives attached to a computer, but only during the scheduled inventory scan. (Default is every 2 hours.)
For more information regarding HCL BIGFIX please contact the Gallatin Helpdesk at firstname.lastname@example.org or 212-998-9157.